Shift Leader

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Address: 11544 Memorial Parkway
City, State: Huntsville, AL

Come join City Barbeque in serving and creating happiness with America's best BBQ, while living by 4 core values:

Safety First
Treat others with integrity, fairness and respect
Deliver quality without sacrifice
Produce profit and cash flow for long-term value

Job Summary:

Shift Managers can perform and train all duties of joint teammates. They are responsible for shift supervision of teammates in successful day-to-day shift operations. They ensure great service and product quality for guests, they lead the team by example and are a role model of the standards and behaviors consistent with our values and culture.

We're looking for individuals who:

Have customer service experience in a retail or restaurant environment - 1 year required
Act with integrity and honesty
Exercise situational leadership successfully
Resolve conflict professionally
Demonstrate effective oral communication skills
Collaborate with others well
Effectively build teams
Lead with positivity and appreciation

Summary of Key Responsibilities:

Maintain regular and consistent attendance and punctuality
Deliver backyard hospitality service to all guests by anticipating needs and overall store flow
Fairly delegate tasks so that teammates can create and maintain the City Barbeque experience for the guests
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
Organize opening and closing duties as assigned, ensuring food safety systems are executed and work stations are clean/safe
Follow all cash management and cash register policies, including those for cash handling, safety and security and ensures proper cash management practices are followed by shift team
Make certain that safety and security standards are emphasized and adhered to, and that teammates are trained in appropriate responses to unsafe situations
Assist with new teammate training by positively reinforcing successful performance
Communicate regularly with the General Manager to provide feedback on teammate performance during shifts and to remain current with store production goals
Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to teammates on shift to ensure operational excellence and to improve teammate performance