Catering Operations Manager

Position Summary: The Operations Manager at City Barbeque is responsible for the operational leadership, planning and execution of catering events.

Reports to: Regional Catering Director

Key Responsibilities:

• TEAM DEVELOPMENT: Develops and manages an operations team to fulfill "Best on the Block" event expectations

• Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needs
• Directs all aspects of professional team development including new hire training, ongoing development, recognition, succession planning, coaching/counseling and performance evaluations
• FINANCIAL MANAGEMENT
  • Responsible for P&L management, including food, paper, labor and supplies
  • Manages inventory and ordering of supplies, paper, food, equipment, uniforms, etc.
  • Evaluates and manages upkeep of catering assets, equipment and vehicles

• LOGISTICS MANAGEMENT: Directs event planning and logistics handling for all market events including the following:

• Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events with Sales manager
• Event staffing & scheduling
• Execution of drop sheets and other systems that direct proper food production, packaging and delivery for events

• EVENT OPERATIONS: Directly and indirectly ensures successful daily event operations including, but not limited to:

• Working with restaurant managers and teammates to meet sales and operational goals for each event that drive a great experience that results in repeat business and viral marketing.
• Timely delivery and set-up
• Responsibly driving with team, product and supplies to and from event(s)
• Competition quality product
• Backyard hospitality given
• Customer conflict resolution.

Experience and skills:

• Minimum 3-5 years of experience as a Catering/Events manager or similar role
• Talented, passionate, knowledge of food in restaurant & catering industry experience
• Ability to assess client requirements and deliver ensuring client satisfaction

• Solid business and financial acumen, including: strong analytical and measurement/tracking skills;
• Project and process management skills, including: effective management of time and budget; able to balance multiple priorities to meet deadlines; identify and implement system and process improvements

• Proactive with the ability to remain calm under pressure and to anticipate and support changes
• Must possess excellent communication skills both internally and externally
• Must be driven and able to operate autonomously
• Strong computer skills